FAQs
Frequently Asked Questions (FAQ)
Orders
1. How long does it take to process my order?
All orders are processed within 1-3 business days before shipment.
2. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number.
Shipping & Delivery
3. Do you ship to the USA?
Yes! Most of our customers are based in the United States, and delivery typically takes 7-12 business days depending on your location.
4. Do you ship internationally?
Yes, we ship worldwide. International delivery times vary between 7-15 business days.
5. Which carriers do you use?
We partner with reliable carriers such as USPS, UPS, DHL, and FedEx.
Returns & Exchanges
6. Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be unworn, unused, and in original packaging.
7. Are there items that cannot be returned?
For hygiene reasons, we do not accept returns on earrings, underwear, or final sale items.
8. How do I start a return?
Simply contact our support team at modusvostore@gmail.com with your order number, and we’ll guide you through the process.
Products
9. How do I choose the right size?
Please check the Size Guide on each product page to ensure the best fit.
10. Are your products authentic?
Yes, all our products are 100% authentic and quality-checked before shipping.
Payment
11. What payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, and Google Pay.
12. Is my payment secure?
Absolutely. Our store uses Shopify’s secure payment system to protect your data.